Return Policy
We hope you are delighted with your purchase. However, if you wish to return your order for an exchange or refund, please note we will accept returns sent back within 7 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that have been damaged or worn. We cannot accept returns on opened packs of hosiery.
Please be advised that, unless faulty, we cannot accept returns for lipsticks, lip balms, skincare, or earrings due to hygiene reasons.
Refunding Policy
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher, or Paypal account). We cannot facilitate refunds to a third party. We’ll send you an email once your order has been refunded.
Exchange Policy
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website, or alternatively, please get in touch with our Customer Care team.
Gift Vouchers
Please note that gift vouchers are not cashed refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
Boutique Returns
Our website doesn’t accept returns of items purchased from boutiques. For store purchases, you will be able to exchange or refund your item in-store within 14 days of purchase.
Please note we will accept Returns of non-sales items when returned in perfect condition. Goods can either be exchanged or refunded only if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We will not accept returns on lingerie that have been damaged or worn. Hosiery can only be returned if unopened. We cannot accept returns for lipsticks, lip balms, skincare, or jewelry due to hygiene reasons. All items purchased on sale are final. Gift vouchers are not refundable.
Please note that Boutiques located in Department Stores will adhere to the Department Store Return Policy. Online purchases cannot be returned to a boutique.
How to return your order
Please contact our Customer Care team who can help you further with your return. daFairy will not refund postage, but upon request and with valid proof of posting, you can request it for certain products.
Any unauthorized order returned to the warehouse will be returned to the sender.
Please note, due to high volume orders in our warehouse, there may be a delay in processing your return. We will endeavor to get your return processed as soon as possible. Our customer service support team is here to help you if any further assistance needed.